Table Of Content
The provisions of this clause 14 relate solely to those instances detailed at clause 14.1 and must be distinguished from the circumstances which may arise and will be covered in and subject to the provisions of clauses 15, 16 or 17 below. Your attention is specifically drawn to the provisions of clause 13.3 and 16.4 to which provisions any transfer of any Cruise Booking whatsoever is or are strictly subject. In the event of conflict between any this clause and any schedule of benefits provided by us, the Insurance Policy, the interpretation of the Insurance Policy will take precedence. The Cruise Fare may increase in response to any increase in the applicable Rand/Dollar or Rand/ Euro exchange rates, costs of fuel, or as may otherwise be necessary or warrant an increase. Any increase in the Cruise Fare will be in direct proportion to the increase in such exchange rates and/or fuel costs, or otherwise. When you board the Cruise ship you will receive an identity card (“Cruise Card”) which is also used to pay for any onboard purchases.
Terms and Conditions
If any corrective change is not acceptable to you after you have booked, then you will be entitled to a full refund of what you paid for the goods and/or services booked. 25.3 Without any guarantee, warranty or representation being made by MSC, it may be possible for you to claim any cancellation charges from your travel insurance provider, subject to any applicable deductibles, exclusions and limitations. It is your responsibility to make such a claim under the terms of your insurance policy. 24.2 Without any guarantee, warranty or representation being made by MSC, it may be possible for you to claim any cancellation charges from your travel insurance provider, subject to any applicable deductibles, exclusions, and limitations. The Hotel Service Charge is a compulsory charge levied for staff gratuities, expressed as a daily rate, the amount of which differs from cruise to cruise depending on various factors, but will generally be reflected in the Booking Confirmation. The applicable rate for the cruise for which you intend to book can be requested in writing from MSC.
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The personal information shared on the Passenger Registration Form, which is completed online is governed by our Privacy Policy which you are able to read and agree to before submitting the form. MSC endeavours to maintain confidentiality in respect of the personal information provided to MSC or its agents, unless required to disclose same by law, and to comply with all privacy related legislation. MSC has the right to assign another cabin at any time, as long as it has similar characteristics. If there is a change in accommodation to a lower-priced cabin, the Passengers affected by such change will only be entitled to a refund of the price difference, according to the rates applicable at that time and/or subject to MSC’s refund policy. In the event of all such details being verified, correct and available (within 72 (seventy-two) hours of the enquiry), you will receive a final confirmation of your booking (“Final Booking Confirmation”). A deposit of 15% of the Package Price is applicable to World Cruises and payment thereof will be required within 7 (seven) days of the Booking Confirmation (“Purchase Period”, as applicable to World Cruises) to secure the World Cruise booking.
YOUR REQUESTED BOOKING CHANGES APPLICABLE TO LOCAL SOUTH AFRICAN COASTAL CRUISES ONLY
Any subsequent departure date change will result in a fee of $50 per person. The new departure date must be within 90 days of the original departure date. Any change to a date that is more than 90 days from the original departure date is considered a cancellation and is subject to the above cancellation charges.
Online Booking Terms & Conditions for Special Services
MSC calls this a partial booking cancellation, and the remaining passenger occupying the cabin for single use will be assessed a 100% single surcharge. Alternatively, to add a new guest, a name change fee of $75 will apply. By receiving confirmation of your cruise cancellation, you can have peace of mind knowing that the cancellation has been successfully processed and that you have the necessary documentation to support it. It marks the final step in the online cancellation process and allows you to move forward with any alternative plans or adjustments to your travel arrangements. After completing the cancellation process, you should receive a confirmation of your cruise cancellation.
11.2 The Passenger must ensure that he/she actively avoids any food he/ she is allergic to while on the MSC Cruises’ vessel. (c) Passengers must be fit and mobile enough to access and disembark the tender. 9.6 of these Booking Terms & Conditions, the Passenger must provide a complaint in writing with all supporting evidence to the Company. “Passenger” means the person named on the Confirmation Invoice issued to you by the Company (on behalf of MSC Cruises) or their successor or assign. “Flag State requirements” means the requirements under the laws in the jurisdiction in which a vessel is registered or licensed.
VISAS AND TRAVEL DOCUMENTS
If you choose a refund to your original form of payment, you’ll receive the refund within 30 days of your cancellation. Once you know your cancellation policy, you can start the cancellation process. You can do this by calling MSC Cruises customer service or by submitting a cancellation request online. If you cancel your cruise after the deadline, you will be subject to the standard cancellation fees. It is important to note that these are just general guidelines, and the specific cancellation deadline for your cruise may vary. If you are considering cancelling your cruise, it is important to weigh the costs of the cancellation fee against the benefits of keeping your reservation.
Should this occur MSC will endeavour to alert users of the errors as soon as reasonably possible. 3.1 You have requested MSC to provide you with the Cruise Ticket and any Additional Services indicated in the booking confirmation (“Booking Confirmation”) to which these STC’s are attached (and are also available on our website ). All air travel is subject to the conditions of carriage of the airline / Service Provider, which conditions can be provided on request. Passengers must note that not all medical equipment can be carried or used onboard an aircraft, and Passengers must confirm and independently arrange the use and carriage of the applicable medical equipment with the airline and/or Service Provider directly, prior to travel.
MSC Cruises Cancels Grand Voyage With Curious Timing - Cruise Hive
MSC Cruises Cancels Grand Voyage With Curious Timing.
Posted: Thu, 21 Dec 2023 08:00:00 GMT [source]
ADDITIONAL SERVICES / PACKAGES
Any additional costs that may arise as a consequence of the change will be exclusively for the Passenger’s account. (b) cancelling and receiving a full refund of the full price paid by you for any cancellation of the Booking less the non-refundable deposit, as long as such cancellation is notified immediately by you as soon as you become aware of that Passenger’s pregnancy and it is within 120 days prior to departure. The refund will not include insurance premiums paid which are in no case refundable. Cancellation fees will apply under clause 15 if you notify us within 120 days of departure. The Company reserves the right to cancel any Cruise Package at any time for any reason by giving written notice to the Passenger.
For a World Cruise, full payment is required no later than 120 days prior to departure. Whether it’s a change in plans, unforeseen events, or a simple preference for an alternative itinerary, the online cancellation process provided by MSC Cruises ensures that cancelling your cruise is a seamless and hassle-free experience. Once you have located your booked cruise, take a moment to review the details listed. Verify that all the information, such as the departure date, destination, and cabin type, matches your expectations. This review helps ensure that you are canceling the correct cruise and that there are no accidental cancellations of other bookings. If any corrective change is not acceptable to you after you have booked, then you will be entitled to a full refund of what you paid for the goods and/or services booked and MSC and supplier shall thereafter be relieved of any further liability of any kind or nature whatsoever.
This means that if your family of four is traveling on a 7-night cruise and you have two children who are 6 and 17, you will only have to pay $398 in deposits to secure your booking. Remember to keep the confirmation email of your cancellation for future reference and documentation. If you have any questions or concerns throughout the cancellation process, don’t hesitate to reach out to MSC Cruises’ customer support for assistance. If there are any discrepancies or if you have any concerns regarding the information in the confirmation email, reach out to MSC Cruises’ customer support. They can address your queries or clarify any uncertainties you may have regarding the cancellation.
17.3 The Passenger’s decision must be notified to the Company in writing within 15 days of the notice of cancellation. (c) booking another Holiday Package from the Company’s brochure and/or from the Official Website of lower quality, if available, with a refund of the difference in price. 14.5 The company has the right to assign another cabin for the Passenger, as long as it has similar characteristics.
It’s essential to ensure that you have selected the correct booking before proceeding further. After accessing the “My Bookings” section, the next step is to locate the specific cruise you wish to cancel. Depending on the layout and organization of the page, finding your booked cruise may vary slightly from website to website.
Complaints relating to any other part of a Holiday Package must be made promptly to the Company or the supplier. 16.3 Passengers must notify the Company of their decision in writing or via their Agent within 15 days of receiving the notification of alteration of the period indicated. If you fail to revert within this period, the Company will consider this to be an acceptance of the alteration and any cancellations after this period shall attract cancellation chargesin accordance with clause 15.1. 9.8 The Company reserves the right to refuse to carry any Passenger who in the opinion of the Company and/or the applicable MSC Cruises’ vessel is unfit for travel or whose condition may constitute a danger to themselves or others on the Cruise on the grounds of safety.
A travel insurance premium (“Insurance Premium”) for the travel insurance as explained in clause 12 below. You confirm that you have obtained the consent of the Passengers whom you are booking on behalf of, to process and provide MSC with their personal information. You agree that MSC may use the information which you share with it to provide you with marketing material including relating to the Cruises, Additional Services and theme cruises which MSC has on offer from time to time or promotes from time to time. Herein we advise that marketing material will be provided to you on a consent basis and you can provide your consent on an “opt in” and revoke your consent on an “opt- out” basis. You warrant that all the information which you provide to MSC in your Passenger Registration Form is true and correct at the time of submission and that all information corresponds correctly with your passport and/or identity document (depending on which is required for your particular Cruise). See clause 18 for further details regarding passports and/or identify documents.
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