Table Of Content
“Shore Excursion” means any excursion, trip or activity ashore that is not included as part of the all-inclusive price of the Holiday Package and is offered for sale by MSC Cruises on-board its vessels. “Cruise” means the transport by sea and the stay on-board a MSC Cruises vessel (as described in the relevant brochure, the Official Website or other documentation produced for or on behalf of MSC Cruises) as well as, depending on the Cruise itinerary, the call and the duration of any stay on the Ocean Cay – MSC Marine Reserve, operated by MSC Cruises. A purchase of a Cruise on its own is the purchase of a Holiday Package.
Deposit refund?
8.2 Any Passenger with a condition that may affect his or her fitness to travel (including pregnancy), taking into account the his/her itinerary, must inform the Company or MSC Cruises (as applicable) at the time of Booking and submit a doctor’s certificate prior to making a Booking Request. 4.4 If the Booking Request is made within 90 days prior to departure, then full payment must be made at the time of making a Booking. “Cruise” means the transport by sea and the stay on board a MSC vessel (as described in the relevant brochure of MSC Cruises, the Official Website or other documentation produced for or on behalf of MSC Cruises by the Company), which – if not purchased with pre- or postCruise services – can be considered by itself as a Holiday Package.
Online Booking Terms & Conditions for Special Services
3.1 No change to the Holiday Package price will be made within the 30-days period before departure or once full payment has been received by the Company. Cancel the booking without notice and levy cancellation charges whether the Holiday package is resold or not. You or any member of your booking may be prevented from participating in an excursion (whether pre-booked or not), if it is determined that you or any member of your booking is unsuited to undertake the excursion, or if you or they appear to be under the influence of drugs or alcohol. In the event that you are prevented from undertaking the excursion for any of these reasons then you may not be entitled to any refund of the cost of the excursion booked. If you participate in an excursion involving water, you should take care in avoiding alcohol and eating a full meal. Where buoyancy aids are provided for an activity they must be worn at all times.
MSC CRUISES AND FORMULA 1® TERMS AND CONDITIONS
In some cases, the “My Bookings” section may display a summary of your bookings, and you may need to click on a specific booking to access more detailed information. Once you have identified the correct booking, proceed to the next step to cancel your MSC cruise. So, if you find yourself needing to cancel your MSC cruise, keep reading to learn how you can navigate the MSC Cruises website and cancel your booking with just a few clicks. Any cruise move request relating to World Cruise will trigger the loss of the deposit equal to 15% (Fifteen Percent) of the Package Price.
Cancellation by the company
Ensure that you have carefully considered your decision and that you are certain about canceling your cruise before proceeding. Some websites may also provide a summary of the refund or credit amount you can expect to receive. This information can help you understand the financial impact of your cancellation and manage your expectations accordingly. If you are unsure about canceling your cruise or if you have any questions or concerns, some websites may provide a customer support option or a live chat feature where you can communicate with a representative.
28.1 In compliance with global standards, smoking is freely permitted in dedicated areas throughout the applicable MSC Cruises’ vessel which is equipped with a special air extraction system. 26.7 The Company and MSC Cruises will comply with all applicable privacy and data protection laws and regulations of the Commonwealth of Australia and New Zealand including, without limitation, the Australian Privacy Act 1988 (Cth) and the New Zealand Privacy Act 2020. 25.3 If section 23 of the ACL applies to any provisions in these Booking Terms & Conditions, any such provision(s) shall be void to the extent it is unfair within the meaning of section 24 of the ACL.
Life guards are not always present and there may not be a flag or other system to indicate whether or not it is safe to go in the water. In addition, beach activities may not be supervised or accompanied so take care to satisfy yourself as to the safety of the beach and/or the sea at the time of your excursion. Children must always be supervised by you at all times whist on an excursion, especially near water. If you receive a credit for a canceled MSC cruise, you can apply the credit to a future MSC cruise. To do this, you will need to contact MSC Cruises customer service and provide them with the credit number.
Cruise Cancellation Policies Due to COVID-19 [Detailed Guide] - Upgraded Points
Cruise Cancellation Policies Due to COVID-19 [Detailed Guide].
Posted: Thu, 08 Feb 2024 08:00:00 GMT [source]
In some cases, there might be a search or filter option available to help you locate your booking more quickly. If you have a large number of bookings or if the list is extensive, using these tools can save time and effort. Look for a tab or link labeled “My Bookings” or something similar, usually located in the main navigation menu or within your account dashboard. Click on this tab to access the page that displays a list of your booked cruises. Once you have accessed the MSC Cruises website and located the section for managing your booking, the next step is to log in to your account. Look for the login form, usually located on the top right-hand side of the page.
“Company’s Services” means the booking of Cruises, flights, accomodation and other onshore activities at the various destinations included in a Holiday Package, ticket issuing for Cruises, liaising with Carriers to distribute tickets issued by them, and generally managing the relationship between MSC Cruises and the Passenger on behalf of MSC Cruises. “Combined Tour” means the combination of two or more Cruises prearranged by the Company and offered for sale as a single Holiday Package. For any relevant purposes, the Combined Tour shall always be considered as a single and indivisible Holiday Package. All terms and references to a Cruise and or Holiday Package shall include and be equally applicable to a Combined Tour unless otherwise stated. References to price are references to the total price paid for the Combined Tour. 1.2 When making your Booking the role of the Company is limited to the Company’s Services, however, any enquiries regarding your Booking, Holiday Package, MSC Cruises’ Services, cancellations and refunds may be directed to the Company.
The risk of loss of and/or theft of the money will be borne by you until the money has been received by MSC and/ or after such point that amounts have been refunded, returned or reimbursed by MSC to the Travel Agent, Group Organiser or Charterer, as may be applicable. MSC shall not be responsible for any representations, insolvency or other conduct of a Travel Agent, Group Organiser or Charterer, including but not limited to any failure to remit any payment to MSC, or to refund, reimburse or return amounts to you. You agree that receipt of any refunded, reimbursed or returned amounts, or notices by the Travel Agent, Group Organiser or Charterer, including the Passage Contract, shall constitute receipt by you. These Terms and conditions are subject to the Law and Jurisdiction applicable to your cruise Booking Conditions with MSC Cruises.
6.1 By booking Cruise Tickets and any Additional Services for other people, you confirm that such other people have authorised you to accept the Passage Contract (including these STCs) on their behalf and that the Passage Contract has been drawn to the attention of that Passenger. With the exception of late bookings referred to in clause 3.8, you must complete and submit the Passenger Registration Form within seven (7) days of receipt of the Booking Confirmation. A single Passenger shall not have the right to exclusive occupancy of a cabin with two (2) or more berths unless they have paid the supplement applicable for exclusive occupation. See all the available pre-paid onboard packages by clicking HERE. MSC is not liable for any loss, injury, death, damage or otherwise which anyone may suffer as a consequence of the use of the tender or any similar craft.
In case of a partial Booking cancellation whereby one or more Passengers have cancelled their Cruise Package, leaving one Passenger to occupy the cabin after the cancellation of the other Passenger(s), the remaining Passenger occupying the cabin for single use will be assessed a 100% single surcharge. For paragraph c) any variation of the Holiday Package price will be equal to the full amount of the fees.. So if you’re thinking about canceling your MSC cruise, read on for all the information you need. Knowing your refund options is almost as important as knowing where your ship is headed. Here's what we know about MSC Cruises when it comes to refunds.
15.6 CANCELLATION POLICY FOR NEW CRUISE BOOKINGS For all new bookings starting from 29 December 2020 this policy will apply. For bookings made prior to this date, please refer to the cancellation policy indicated in your booking confirmation documents. 9.5 If the Passenger has any particular conditions, Disability or Reduced Mobility which require personal care or supervision then such personal care or supervision must be organised by the Passenger and at the Passenger’s expense. The MSC Cruises’ vessel is unable to provide respite services, one-to-one personal care or supervision or any other form of care for physical or psychiatric or other conditions.
MSC only books the Additional Services and collects and pays the cost of the Additional Services to the Service Providers on your behalf. 1.13 Nothing in these STCs is intended to or must be understood to unlawfully restrict, limit or avoid any rights or obligations, as the case may be, created for either MSC or the Passenger in terms of the CPA (in the event that the CPA is applicable). 1.11 In the event of the Travel Agent, Group Organiser or Charterer signing the Passenger Registration Form on your behalf, you confirm and warrant their authority to do so and you agree to be bound by all the terms and conditions thereof. In addition, the Travel Agent, Group Organiser or Charterer in so signing the Passenger Registration Form warrants their/its authority to do so on behalf of the Passenger and that the STCs and Passage Contract were drawn to the attention of that Passenger.
1.6 If a passenger or his/her representative (other than an Agent) books MSC Cruises Services directly with the Company, the passenger or his/her representative may deal with the Company in relation to those services as well as in relation to making amendments, requesting refunds, cancellations and any other related issues or claims. These are the Terms and Conditions, which apply to your holiday package. 3.3 If the increase in the Holiday Package price amounts to more than 8% of the total Holiday Package price at the time of Booking, the Passenger will be entitled to cancel the Contract with a full refund of the Holiday Package price within the limits and to the extent of the amount effectively paid by the Passenger at the time of cancelation. Such right of refund does not include insurance premiums paid which are in no case refundable. Before booking your Shore Excursion, please confirm and check the relevant box indicating that you have read and understood these terms and conditions.
1.2 MSC sells tickets (“Cruise Ticket/s”) for its Cruises and it does so in South Africa through its offices and sales staff in South Africa, Switzerland or elsewhere. MSC also sells other services (“Additional Services”) which may be purchased in addition to a Cruise Ticket. Additional Services include excursions, flights and hotel accommodation, which are provided by third parties (“Service Providers”) subject to their own terms and conditions. Therefore, in respect of the other portions or legs of the Package, other Service Providers and carriers undertake such services as independent contractors on their own terms and conditions.
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